Refund Policy

Credit packs

If you have not used any credits from a credit pack, you can ask for a full refund within 7 days of the purchase. If any of those credits have been used, that pack is not refunded.

Starter includes 20 credits for $4.99, Plus 80 for $14.99, and Large 200 for $29.99. These credits never expire.

Subscriptions

You can cancel any time via Manage billing on your account page. You keep access until the end of the current period, and the subscription does not renew after that.

We generally do not refund the fee for the current period. Exception: if this is your first subscription and you ask within 7 days of that purchase, and you have not used any credits from it, you may request a refund.

Basic includes 80 credits each month, Pro 200 and Max 600. Monthly credits reset without rollover, including on yearly plans. Legacy subscriptions keep their original terms unless you choose to change or cancel the plan.

Credits after a refund

After a refund, we take back the credits that came with that purchase.

Failed fixes

A failed fix is not a payment refund. You are only charged credits when a fix succeeds. If a fix fails, times out or is rejected, those credits come back automatically.

How to ask for a refund

Email support@unblurfy.com with the address you signed in with and the date of the purchase. We reply within 3 business days. Refunds go back to the original payment method.